Privacy Policy

Updated 2024-06-14

The Root’s House Tourism Company (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy
This Privacy Policy explains how The Root’s House Tourism Company collects, uses and discloses your personal information.

This Privacy Policy applies to our website, www.therootshoustourismcompany.com and its associated subdomains
(collectively, our “Service”) along with our application, The Root’s House Tourism Company . By accessing or using
our Service, you indicate that you have read, understand and agree to our collection, storage, use, and disclosure of your personal information as
of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever reference is made to any of these terms, they are strictly defined as follows any of these terms are referred to, they are strictly defined as:

Cookie: small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
Company: when this policy mentions "Company", "we", "us", "us" or "our", it refers to The Root's House (Carrera 15E, Vía Vda. (Carrera 15E, Vía Vda. Mazo #588B, Medellín, Antioquia), which is responsible for your information under this Privacy Policy. privacy policy.
Platform: Internet website, web application or public-facing digital application of The Root's House Tourism Company. Company .
Country: where The Root's House Tourism Company or the owners/founders of The Root's House Tourism Company is located. Tourism Company , in this case is Colombia
Customer: refers to the company, organization or person who registers to use The Root's House Tourism Company Service to manage relationships with its consumers or service users. Company to manage relationships with its consumers or users of the service.
Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit The Root's House Tourism Company and use the services. that can be used to visit The Root's House Tourism Company and use the services.
IP address: Each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. Internet Protocol (IP) address. These numbers are generally assigned in geographic blocks. Often, an IP address can be used to identify the location from which a device connects to the Internet. IP address can often be used to identify the location from which a device connects to the Internet.
Personnel: refers to those persons who are employed by The Root's House Tourism Company or are under contract to perform a service on behalf of one of the parties. contract to perform a service on behalf of one of the parties.
Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person. personal identification number, allows the identification of a natural person.
Service: means the service provided by The Root's House Tourism Company as described in the relative terms (if available) and on this platform. terms (if available) and on this platform.
Third parties: means advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. provide our content or whose products or services we believe may be of interest to you.
Website: The Root's House Tourism Company website, which can be accessed through this URL: www.therootshoustourismcompany.com
You: a person or entity that is registered with The Root's House Tourism Company to use the Services.

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey or complete a form.
our newsletter, respond to a survey or complete a form.

We also collect information from mobile devices for a better user experience, although these features are completely optional:

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).
To improve our platform (we continually strive to enhance what our platform offers based on based on the information and feedback we receive from you)
To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
To process transactions
To administer a contest, promotion, survey or other site feature.
To send periodic emails

When does The Root's House Tourism Company use end-user end user information from third parties?

The Root’s House Tourism Company will collect end-user data necessary to provide The Root’s House Tourism Company’s services to our customers.

End users may voluntarily provide us with information that they have made available on the websites of
social networking sites. If you provide us with such information, we may collect publicly available information from the social networking websites you have indicated. Social networking websites that you have indicated. You can control the amount of information that social networking websites make publicly available by visiting these websites publicly available by visiting these websites and changing your privacy settings.

When does The Root's House Tourism Company use third-party customer information from third parties?

We receive information from third parties when you communicate with us. For example, when you send us your e-mail address to show interest in becoming a customer of The Root’s House Tourism Company to show interest in becoming a customer of The Root’s House Tourism Company , we receive information from a third party that provides automated fraud detection services to The Root’s House Tourism Company. Third party that provides automated fraud detection services to The Root’s House Tourism Company . Occasionally, we also collect information that is made publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings. Privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers,
contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. Whose products or services we believe may be of interest to you. We may also share it with our affiliated companies and current and future business and future business partners, and if we are involved in a merger, sale of assets or other business reorganization, we may also share or transfer your information with our current and future affiliates and business partners. We may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintenance of our servers and platform, database storage and management, e-mail database storage and management, email management, storage marketing, credit card processing, servicing and fulfillment of orders for products and services that we offer. Fulfillment of orders for products and services you may purchase through the platform. We may share
your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of the data in our log file, including IP addresses, for analytical purposes with third parties, such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to
used to estimate general location and other technological data, such as connection speed, whether you have visited the platform in a shared location and the platform at a shared location and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties, and we may also disclose personal and non-personal information about you to the government, law enforcement officials, or private law enforcement officials or to private third parties as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to protect our of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with court orders, laws or regulations.

Where and when is information collected from customers and end-users?

The Root’s House Tourism Company will collect the personal information you submit to us. We may also receive personal
information about you from third parties as described above.

How do we use your email address?

How do we use your email adBy submitting your email address on this platform, you agree to receive emails from us. You can unsubscribe from participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. Popt-out link or other unsubscribe option included in the respective email. We only send e-mails to to people who have authorized us to contact them, either directly or through a third party. We do not send
unsolicited commercial e-mails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your address, you also agree to allow us to use your email address for customer audience targeting on sites such as Facebook, where we display sites like Facebook, where we show personalized advertising to specific people who have opted in to receive our communications. E-mail addresses submitted only through the order processing page will be used for the sole purpose of will be used for the sole purpose of sending you information and updates related to your order. However, if you have provided us with the same email address through another method, we may use it for any of the purposes set forth in this Policy. In this Policy. Note: If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We retain your information only as long as we need it to provide you with The Root’s House Tourism Company and to fulfill the purposes described in this policy. The purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. Information and who performs services on our behalf. When we no longer need to use your information and it is no longer necessary for us to keep it in order to to comply with our legal or regulatory obligations, we will either delete it from our systems or depersonalize it so that it is no longer depersonalize it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit or access your personal information. Order, enter, submit or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database of secure providers. Our payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and then encrypted into access rights to such systems, and they must keep the information confidential. After a transaction, your private private information (credit cards, social security numbers, financials, etc.) is never archived. However, we cannot guarantee the absolute security of the information you transmit to The Root’s House Tourism Company nor can we guarantee that your information on the service will not be accessed by others. Information on the service will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical physical, technical or managerial safeguards.

Could my information be transferred to other countries?

The Root’s House Tourism Company is incorporated in Colombia. Information collected through our website, through direct interactions with you or through the use of our support services may from time to time be transferred to The Root’s House Tourism Company. Through direct interactions with you or from the use of our support services may be transferred from time to time to our offices or personnel, or to third parties, located our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability governing the use and transfer of such data. At to the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such data. Cross-border transfer and hosting of such information.

Is the information collected through The Root's House Tourism Company Root's House Tourism Company Service is secure?

We take precautions to protect the security of your information. We have physical, electronic and managerial procedures in place to help safeguard, prevent unauthorized procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. Your information properly. However, neither people nor security systems, including encryption systems, are infallible. Encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any unwaivable duty to protect your personal information, you agree that intentional misconduct will be the standard used to willful misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to information collected by The Root’s House Tourism Company depend on your relationship with The Root’s House Tourism Company. Company depend on your relationship with The Root’s House Tourism Company. Staff may update or correct your information as detailed in our internal company employment policies.

Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information,

(2) change your preferences with respect to communications and other information you receive from us, or (3) delete personally identifiable information maintained about you. Personally identifiable information maintained about you in our system (subject to the next paragraph), by terminating your account. Such updates, corrections, changes, and deletions will not have any effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. Make corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. You have provided us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that is not technologically possible. Information from inadvertent loss means that a copy of your information may exist in a form that cannot be deleted and that will be difficult or impossible to remove. Erased and will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in our databases will be deleted. Information stored in the databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted.
updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically possible.
technically feasible.

If you are an end user and would like to update, delete or receive any information we have about you, you may do so by
by contacting the organization of which you are a customer.

Staff

If you are an employee or applicant of The Root’s House Tourism Company, we collect the information you voluntarily provide to us. Voluntarily. We use the information collected for human resources purposes to administer employee benefits and screen applicants. Benefits and to screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding the
(2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. About you. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to you. We maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of The Root’s House Tourism Company or any of its corporate affiliates (such as or substantially all of the assets of The Root’s House Tourism Company or any of its corporate affiliates (as defined herein), or the portion of The Root’s House Tourism Company or any of its corporate affiliates (as defined herein), or the portion of The Root’s House Tourism Company or any of its corporate Affiliates to which the Service relates. With which the Service relates, or in the event that we discontinue our business or file a petition or have filed a petition against us in we file a petition or have filed a petition against us in bankruptcy, reorganization or similar proceeding, provided that the the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

AffiliatesWe may disclose information (including personal information) about you to our corporate affiliates. For purposes of this purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with The Root’s House Tourism Company indirectly controls, is controlled by or is under common control with The Root’s House Tourism Company, whether by ownership or otherwise. Ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be processed by such corporate affiliates.

Governing Law

This Privacy Policy is governed by the laws of Colombia without regard to its conflict of laws provision. You
consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy this Privacy Policy or in connection with it, except for those persons who may have a right to bring claims under the Privacy Shield. Claims under the Privacy Shield or the Swiss-U.S. framework.

The laws of Colombia , excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the platform may also be subject to other local, state, national or international laws.

By using The Root’s House Tourism Company or communicating with us directly, you signify your acceptance of this Privacy Policy. Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our
services. Your continued use of the website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect this Privacy Policy, means that you accept this Privacy Policy.

Your consent

We have updated our Privacy Policy to provide you with full transparency about what is stated when you visit our site and how it is used. Our site and how it is used. By using our platform, registering an account or making a purchase, you hereby agree to our Privacy Policy and accept its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites that The
Root’s House Tourism Company does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we are not responsible expressed on such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to our our platform, are subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Advertising

This platform may contain third party advertisements and links to third party sites. The Root’s House Tourism Company does not makes no representation as to the accuracy or suitability of the information contained in such advertisements or sites and accepts no responsibility or liability for the conduct or accepts any responsibility or liability for the conduct or content of such advertisements and sites and the offers made by the third parties.

Advertising keeps The Root’s House Tourism Company and many of the websites and services you use free of charge.
free of charge. We work hard to ensure that advertisements are safe, unobtrusive and as relevant as possible.

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by The Root’s House Tourism Company. The Root’s House Tourism Company assumes no responsibility for the content of advertisements, promises made or the quality/reliability of the products or services offered.

Advertising Cookies

These cookies collect information over time about your online activity on the platform and other online services to make online ads more relevant and effective for you. To make online ads more relevant and effective for you. This is known as interest-based advertising. Interest-based advertising. They also perform functions such as preventing the same ad from continually reappearing and ensuring that ads are shown correctly to the ads are displayed correctly to advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or know how many ads were shown and how many clicks they received.

Cookies

The Root’s House Tourism Company uses “cookies” to identify the areas of our website that you have visited. A cookie
is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain features, such as videos, may not be available or you may be prompted to enter your login information each time you visit our platform. Login details each time you visit the platform, as we would not be able to remember that you had previously logged in. The Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to cookies, you may not be able to access the functionality of our website properly or at all. We never place personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from working properly. May block our essential cookies and prevent our website from working properly, and you may not be able to use all of its features and services to their full extent. You may not be able to use all of its features and services in full. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a category of cookie does not remove the cookie from your browser. Cookie does not remove the cookie from your browser, you will have to do it yourself from your browser, you should visit your browser’s help menu for more information.

Remarketing Services

We use remarketing services. What is remarketing? In digital marketing, remarketing (or retargeting) is the practice of
serving online ads to people who have already visited your website. It allows your company to appear to be “following” people on the Internet by serving ads on the websites and platforms they use the most.

Payment Details

With respect to any credit card or other payment processing details you have provided to us, we undertake that this information will be kept confidential. Undertake to ensure that this sensitive information is stored as securely as possible.

Children's Privacy

We do not target anyone under the age of 13. We do not collect personally identifiable information from anyone under the age of 13. Person under the age of 13. If you are a parent or guardian and you know that your child has provided us with Personal Information, please contact Us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take action. verification of parental consent, we take steps to delete that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and our policies. To accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (e.g., through our Service) before we make changes to our Service and policies. (e.g., through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they are made. An opportunity to review them before they become effective. Thereafter, if you continue to use the Service, you will be subject to the updated Privacy Policy.

Third Party Services

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that The Root’s House Tourism Company shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. The Root’s House Tourism Company does not assume and shall not have any obligation or liability to you or any other person or entity for any Third Party Services.

The Third Party Services and links to Third Party Services are provided solely for your convenience and are accessed and used by you entirely at your own risk and subject to your use them entirely at your own risk and subject to the terms and conditions of such third parties.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions that people take on your website. That people take on your website. You can use the pixel to: Make sure your ads are being shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is stored in accordance with its Privacy Policy.

Tracking Technologies

The Google Maps API is a robust tool that can be used to create a custom map, a search map, logging functions, display live data sync with location, plan routes or create a search, logging functions, show live data synchronization with location, plan routes or create a mashup, just to name a few.

The Google Maps API may collect information from you and your device for security purposes.

We use Cookies to improve the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the platform, as we would not be able to remember that you are logged in.

The name uses “Sessions” to identify the areas of our web site that you have visited. A session is a small piece of data that your web browser stores on your computer or mobile device.

Information on the General Data Protection Regulation Data Protection Regulation (RGPD)

We may collect and use information from you if you are located in the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected and how it is used. Of our Privacy Policy we are going to explain exactly how and why this data is collected, and how we keep it protected against we keep it under protection against replication or misuse.

What is RGPD?

RGPD is an EU-wide privacy and data protection law that regulates how companies protect the data of EU residents and improves the control EU residents have over their personal data.

The RGPD is relevant to any business operating globally and not just for EU-based companies and EU residents. Our customers’ data is important no matter where they are located, so we have implemented RGPD controls such as we have implemented RGPD controls as our gold standard for all our operations around the world.

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. The RGPD covers a broad spectrum of information that could be used alone or in combination with other pieces of information to identify an individual. That could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

Data protection principles include requirements such as:

Personal data collected should be processed in a fair, lawful and transparent manner and should only be used in the way that an individual would reasonably expect.
Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations should specify why they need personal data when they collect it.
Personal data should not be kept longer than necessary to fulfill its purpose.
Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted or moved to another organization.

Why is the RGPD important?

RGPD adds some new requirements regarding how companies must protect the personal data of the individuals they collect and process.
individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing
greater fines for non-compliance. Beyond these facts, it’s simply the right thing to do. At The Root’s House Tourism
Company we strongly believe that the privacy of your data is very important and we already have robust security and privacy practices in place that go beyond

Security and privacy practices that go beyond the requirements of this new regulation.

Individual Rights of the Data Subject: Access, Portability, and Deletion of Data

We are committed to helping our customers comply with GDPR data subject rights requirements. The Root’s House Tourism Company processes or stores all personal data with DPA-compliant providers who have been thoroughly vetted. We store all conversations and personal data for up to 6 years, unless your account is deleted. In that case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We understand that if you work with EU clients, you must be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as a self-service from the beginning and have always given you access to your data and your clients’ data. Our customer support team is here to answer any questions you may have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it, as explained above.

We are also required to inform you about the rights that California residents have under California law. You may exercise the following rights:

You may submit a verifiable request for information regarding:

1. Categories of personal information we collect, use, or share.
2. Purposes for which we collect or use categories of personal information.
3. Categories of sources from which we collect personal information.
4. Specific pieces of personal information we have collected about you.

We will not discriminate against you for exercising your privacy rights.

You may submit a verifiable request to close your account, and we will delete the personal information about you that we have collected.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.
We do not sell the personal information of our users.
For more information about these rights, please contact us.

Contact Us

Feel free to contact us if you have any questions.